Why didn't my Free Spins Bonus Work?

Free Spins represent one of the best bonuses a spinner can get at an online casino because you can test a selection of slots at no cost to yourself but still have the chance of winning real cash. 

However, just like with any other sort of bonus and promotion, some problems may appear from time to time. Read this article to find out more about free spins and the most common problems that can pop up.

What is a Free Spins Bonus?

Before we can analyze all the problems that may appear with a Free Spins bonus, you need to first understand what Free Spins are and how they work.

For starters, Free Spins bonuses can be offered in a no deposit form or as a part of a match-up deposit offer as a gift to players and it’s worth mentioning that no matter which type you claim, there is a fixed cash value allocated to each spin awarded to gamblers.

Free spins no deposit are only offered to new players upon registering an account with an online casino and can only be claimed once without any sort of investment. The number of Free Spins received to play no deposit slots will be fairly small, between 5 and 50 Free Spins, usually.

Free spins with deposit are awarded to both new players in a welcome offer and to veterans for recurring deposits. Typically, the number of free spins awarded is much bigger.

Typical Terms and Conditions applied for Free Spins Bonuses

Like in the case of any other bonus, there are some T&C that a player needs to meet in order to reap the benefits out of the free spins promotion. It’s very important to read all the Terms and Conditions carefully before claiming a bonus, to be sure you qualify for it and that you can meet the wagering requirements. 

Here are the main things you need to watch out for when claiming a free spins bonus:

• Wagering Requirements - Even if it’s attached to a no deposit offer, the potential wins from the free spins bonus won’t be awarded until you fully complete the playthrough requirements.

• Eligibility - If match-up deposit bonuses are for both new players and veterans, welcome free spins no deposit bonuses or a welcome match-up bonus with free spins attached will only be available one time to new players.

• Promotional Codes - Not all promotions will be automatically activated as you open an account and many of them will require you to provide the bonus code before the offer is activated.

• Max Withdrawal - A Free Spins bonus may have a limit on how much you can gain from them. Any winnings that go over the cap will not be taken into consideration.

• Minimum Deposit - If you are trying to claim a match-up offer with free spins attached there will usually be a minimum amount of cash required to qualify for the bonus. This does not apply to a no deposit bonus which requires no investment.

• Timeframes - All casino offers come with certain timeframes in which you have to complete the playthrough requirements and claim the potential wins. If you fail to meet those requirements in the set amount of time, the bonus will be closed and the wins voided. 

• Eligible Games - Free Spins bonuses are usually offered to be played at one or more specific slot machines. Be careful to play the mentioned title or titles because the free spins can only be used there. 

• Eligible Payment Methods - Not all online casinos will accept all payment methods for a certain promotion.

Problems that may appear

Generally, there are few players who encounter a real problem with a Free Spins bonus and it is most likely a misunderstanding problem. Many players claim the bonus without carefully reading the Terms and Conditions and the most common set of problems that appear are:

• Wagering requirements haven’t been met 

• The Terms and Conditions have been broken (In this case the casino will inform you prior to the bonus cancellation)

• The player failed to fit in the timeframes required or he played other slots than the eligible ones

• The minimum deposit requirement wasn’t met and/or the promotional code was not entered when creating an account therefore the free spins bonus was never activated.

• The Free Spins bonus was already claimed or another type of welcome promotion was previously claimed and the player is not eligible anymore

• A bug or another issue appeared when the promotion came live and the bonus can’t be claimed 

Most of these problems and many others can be easily avoided by carefully reading the Terms & Conditions and by following the requirements of the bonus closely. However, if this is not the issue and the problem is related to the casino, the only option is to contact the Customer Support team at your casino.

In this case, the Support Team of a gambling website is an invaluable tool and they are the only ones that can solve your problem.