Why Did My Account Get Blocked?

Account blocks aren't random. When we lock an account, it's because something specific tripped a flag. There are five reasons we typically issue blocks for:

Spamming Casino Ratings

Rating casinos is something we encourage. Spamming them isn't. If we see a pattern that looks mass-submitted (a single user dropping dozens of ratings in a short window, ratings on casinos the account clearly hasn't engaged with, patterns that look automated), we'll lock the account.

Honest ratings based on real experience are what we're after. Anything else messes up the signal for other players trying to decide where to play.

Uninformative Review

Reviews exist to help other players make better decisions. A review that says "great" or "bad" or three random words isn't useful to anyone. Repeatedly posting empty reviews, gibberish, or off-topic content gets flagged. 

If you got a warning for a low-effort review, the system is asking for more substance, not punishing you for having an opinion. A sentence or two of real experience is usually enough.

Copied Images

If you upload an image to a review or your profile, it should be yours. Pulling pictures from another site, another user, or stock galleries and passing them off as your own counts as copied images. 

We block this for the same reason every platform does: it's misleading, it's unfair to people doing real work, and in some cases it's a legal problem.

Identical Feedback

Submitting the same feedback text across multiple casinos, or the same review under different accounts, falls into this bucket. The textual version of the copied images problem. 

If your last ten reviews read word-for-word the same, the moderation team will notice, and so will community members reading them.

Multiple Accounts

One person, one account. If we detect the same human running multiple accounts (matching device fingerprints, IPs, contact info, behavior patterns), the duplicates get locked. 

The rule exists because rewards and leaderboards stop being fair when one person is occupying ten spots.

What Can You Do If You Think It's a Mistake

Send an email to support with your username and the email tied to the account. Tell us what you think happened. We'll pull the case, review what triggered the block, and either reinstate or explain what went wrong.

What Not to Do

Don't open a new account to "get around" the block. New accounts created to evade an existing block get locked too, and it makes the original review messier. Just contact support@slotsmate.com from the email tied to the locked account.

Related: How do I log in? · Can I delete my account?