DuoSpin Casino Review

DuoSpin Casino Review: Neon Lights, Dark Terms

Player Safeguards & Transparency -  2/30

There are so many red flags within DuoSpin Casino's terms and conditions, it'd make a bull go berserk. First off, they're not licensed at all, and they avoid naming the parent company (which is Casolinia Group).

Also, there are a lot of clauses that allow them to confiscate your entire balance, winnings, and even try to make you pay back previous withdrawals. I won't list all of them, but the most outrageous reason would be "reasonable suspicion", which translates to "they just felt like it".

• Takes up to 10 days (or even more) to process your KYC verification.
• Cashout requests before rolling deposits once will cancel wins and charge 10% fees.
• After 6 months of inactivity, they'll charge your account with $5 per month.

Slots Experience -  13/30

After being disappointed by the overall trustworthiness, I hoped for a great selection of slots. Unfortunately, I wasn't impressed. Despite having more than 10,000 slots from over 100 providers, I couldn't see Hacksaw, Pragmatic Play, and many others.

They do work with Playson, BetSoft, Yggdrasil and have games such as Elvis Frog in Vegas and Shining Crown, but lacking the most popular names is a big downside.

• You can only play in demo mode without an account.
• All of the games I've tested worked fine.
• While playing, you can access a navigation bar at the top.

Payments & Cashout System -  7/20

For the sake of properly testing the platform, I deposited the minimum of $30 from my Neteller account. The payment went through in seconds, and after completing the x1 wagering, I requested a withdrawal to Skrill.

While Skrill processes cashouts instantly, Duospin takes up to 4 days to process withdrawals. They accepted my $23 cashout after 2.5 days.

• You can pay via 7 fiat methods, like Apple Pay, and 15 cryptocurrencies, like LTC.
• Minimum withdrawal via cryptocurrencies is high, at $35.

User Interface & Accessibility - 9/15

I'm a bit conflicted about DuoSpin's user interface. The platform is well-built, with clear categories for slots, instant games, live dealer titles, and more. Most of them are focused on the games, with little clutter.

However, I'm not the biggest fan of combining neon colors with Mexican accents. Still, some might like it that way.

• I accessed most of their pages. The maximum loading speed has been 2 seconds.
• Has multiple useful pages in the footer and in the collapsible menu. 

Customer Support -  2/5

My experience with live chat was odd. I asked them if Casolinia Group is running the website. While it's the most basic of questions, the agent told me to wait while he checked it.

After 20 total minutes of waiting, he told me they can't disclose information about the company.

• Has an extremely detailed FAQ section, split into categories.