WestAce Casino Review

WestAce Casino Review: Good Platform, Questionable Safety

Player Safeguards & Transparency - 3/30

The general terms and conditions are separated into drop-down categories, and I could immediately see them within bonus deals. Even so, WestAce casino has no license to speak of.

The platform is owned by Lumina Holdings Limitada, although it’s not easily visible on the casino. When I asked for the company name, they told me to request the information by email.

• Dedicated page for responsible gambling resources, with an 18+ disclaimer always visible in the site footer.
• Account limits cannot be set. Live chat confirmed that deposit limits are in development.
• KYC verification is mandatory, and the detailed privacy notice explains how they use your data.

Slots Experience - 21/30

WestAce casino offers 11,000+ slots from well-known providers like Spinomenal, Playtech, and Hacksaw. Even so, they don’t work with Pragmatic Play, which is a pretty major downside.

I opened their main slots page and played 10 slots from popular providers, and 5 from others I’ve never heard of. They all load in 5-10 seconds, which is the norm. I had no issue with them on my phone; they all ran smoothly.

• Special categories for jackpots, instant games, and season-themed slots.
• The constant bonus banners within the main games page are a bit disruptive.
• The page of slots you’re browsing won’t reset after opening and closing one of them.

User Interface & Accessibility - 11/15

Finding exactly what I was looking for took 2-3 taps at most. The whole platform is split into categories, most of which fit on my screen when I tap the three lines in the top left corner. 

I scrolled through the pages both at home, on Wi-Fi, and while commuting, on my data. I noticed no difference in page load speed.

• Accessing their “help center” category opens a new tab in the browser.
• The detailed animations run without stutters.
• The category names within a slots page are too small. You don’t see them right away.

Payments & Cashout System - 8/20

I cashed out 3 times from this casino with a Visa card. The first 2 payments of $70 went through as expected. Third time, I cashed out $120, and it didn’t land for a week. Live chat seemed confused, but it was solved after 3 more days.

Other players reported not receiving their withdrawal in the expected timeframe. Most also mentioned the lack of support from live chat.

• Fees and limits are clearly shown on the cashier for all payment methods.
• The payment history can help you manage funds more easily.
• Has more than 15 cryptocurrencies, including BTC, USDT, ETH, and more.

Customer Support - 3/5

I could get in touch with an agent within 15 seconds, during rush hour. They answered my question quickly, and I could tell a real person was talking to me. I also sent an email, but I didn't get a reply for 5 full days. However, they seem willing to help and give you solutions.

• Live chat avoided answering when I asked if they’re licensed.
• They have a lot of FAQs with the most common issues.